Intelligent Call Switching provides a rapid response to unforeseen events that may affect your internet connection and cause your phone(s) to become unreachable.  Callers benefit from our optimized Intelligent Call Switching, meaning that even though callers can’t reach a live person’s desktop phone they will be automatically connected to another device, e.g., cell phone, alternate office, etc. 

This means that if you are in an environment where you absolutely have to be reachable and your internet connection goes down, the calls are routed in a seamless manner to your backup phone.