SugarCRM – Most Popular CRM system SugarCRM

Sugar is a complete CRM solution that automates your core sales, customer service and marketing processes, with a focus on the individual. Users get powerful functionality they’ll actually want to use, driving higher adoption and greater business insights.

Amernet Callcenter Integration

Main Features & Benefits:

  • Call Popup on incoming calls, allowing you to do multiple actions – like open contact, edit call details, or display information only. It checks Caller ID of the calling person against Contact, Accounts and Lead Modules.
  • Click to Call from Contact, Accounts and Leads module.
  • Complete call logs with automatic relations on leads / contacts module and automatic user assignment.
  • Ready made template, easy to setup
  • Allows you to configure Amernet’s Unified Communication settings and User extension settings thru admin panel of SugarCRM.
  • Faclity to link to recording files of each and every recordings.

Benefits

  • Call related to contact, are automatically related to account also.
  • If extension is not registered/available, it will show the error.
  • Multiple branches use one CRM