SugarCRM or Vtiger – Most Popular CRM system
Sugar is a complete CRM solution that automates your core sales, customer service and marketing processes, with a focus on the individual. Users get powerful functionality they’ll actually want to use, driving higher adoption and greater business insights.
Amernet Callcenter Integration
Main Features & Benefits:
- Call Popup on incoming calls, allowing you to do multiple actions – like open contact, edit call details, or display information only. It checks Caller ID of the calling person against Contact, Accounts and Lead Modules.
- Click to Call from Contact, Accounts and Leads module.
- Complete call logs with automatic relations on leads / contacts module and automatic user assignment.
- Ready made template, easy to setup
- Allows you to configure Amernet’s Unified Communication settings and User extension settings thru admin panel of SugarCRM.
- Faclity to link to recording files of each and every recordings.
- Call related to contact, are automatically related to account also.
- If extension is not registered/available, it will show the error.
- Multiple branches use one CRM